Policies, Terms and Conditions

Privacy Policy

RESPITE CARE FOR QBN INCORPORATED

PRIVACY POLICY

Respite Care for QBN Incorporated collects personal information, such as names, email addresses and phone numbers so that we may:

  • Respond to your enquiries
  • Keep you informed of upcoming events and the latest new of our campaign to secure a respite care facility for Queanbeyan.

This information is collected:

  • Via your completion of the “Show your Support” section of our website pages.
  • Your contact with us by telephone, mail, at a meeting or fund-raising events, or electronic mail or online enquiries.
  • By your donation on our website through our Merchant collection facilitator.

Any information you provide via these means will be retained and used only for our services to you.  Respite Care will not use, sell, rent, share or disclose any information about you.

You can at any time ask us for access to information we hold about you, or request not to receive further information, by emailing Respite Care for QBN Incorporated at respiteqbn@iinet.net.au or completing the “Contact” tab on the website.

Refund Policy

RESPITE CARE FOR QBN INCORPORATED

REFUND POLICY

Donations

Due to the nature of charity donations, refunds are given at the discretion of our Board of Directors.  Therefore please make sure that the amount you enter is the amount you wish to give.

In the event of an incorrect amount being entered, or if the donation is made accidentally, or there is an extremely unusual circumstance, please contact us at respiteqbn@iinet.net.au.   We will review the request and respond asap.

If a donation is to be refunded, the Merchant Settlement Fee will be deducted from the refund amount.  The associated tax receipt is no longer truthful so it should be shredded.

Donations and Recurring Donations

  • We will refund if there was a system error with the donation processing.
  • We will refund if the recurring donation did not cancel correctly when requested.

Terms and Conditions

RESPITE CARE FOR QBN INCORPORATED

Terms and Conditions for Donating

All transactions on this website are in Australian Dollars (AUD).

Donations by individuals or other entities can be made in the form of one-off donations, recurring donations or bequests. Respite Care will direct the use of the funds for the planned respite care facility to be built in Queanbeyan.  If a donation is designated for a specific purpose, Respite Care will use reasonable endeavours to direct that donation for the designated purpose but is not obligated to comply with such requests.  Donations of gifts in kind will also be directed as determined by the Respite Care Board.

Respite Care can provide official receipts for approved donations of $2.00 or more.  Donors providing single gifts receive a receipt for each donation.  Donors of recurring gifts will receive a receipt either at the end of the financial year or as requested.  Respite Care accepts anonymous donations but is unable to issue a tax-deductible receipt to the donor in such circumstances.

This website is enabled for online donations using a secure donation server.  However, despite the security on the website, you should be aware that there are risks in transferring information across the Internet.

Terms and Conditions for Fundraising

Thank you for choosing to fundraise for Respite Care for QBN.  We are delighted that you have chosen us for your efforts.  Your support will help to fund the building of a respite care facility in Queanbeyan.

We ask you to contact Respite Care prior to any fundraising activity so we can discuss the details with you.

To help make sure that you are fundraising legally, please follow the NSW Department of Fair Trading Conditions for Charitable Fundraising Authorities at  www.nsw.gov.au.

General Terms and Conditions

Respite Care for QBN has always and will always respect the privacy of all individuals, companies and community organisations who donate money, goods and/or time to us.  Personal information gathered through donations is entered into a secured database for receipting purposes.  Respite Care for QBN will collect, use and disclose personal information only in accordance with our Privacy Policy.

Respite Care for QBN Incorporated

ABN 69 413 919 720

Last Updated 27 August 2023