About

Refund Policy

RESPITE CARE FOR QBN INCORPORATED

REFUND POLICY

Donations

Due to the nature of charity donations, refunds are given at the discretion of our Board of Directors.  Therefore please make sure that the amount you enter is the amount you wish to give.

In the event of an incorrect amount being entered, or if the donation is made accidentally, or there is an extremely unusual circumstance, please contact us at respiteqbn@iinet.net.au.   We will review the request and respond asap.

If a donation is to be refunded, the Merchant Settlement Fee will be deducted from the refund amount.  The associated tax receipt is no longer truthful so it should be shredded.

Donations and Recurring Donations

  • We will refund if there was a system error with the donation processing.
  • We will refund if the recurring donation did not cancel correctly when requested.